Yesterday, we emailed the manufacturers to report of our findings.
Received a reply to say they will be dealing with this, and now currently awaiting to hear more.
Until now the experience with the manufacturer has been a positive one and we hope this is just an issue that will quickly be resolved.
Thanks for sharing the update. It’s encouraging to see the manufacturer responding quickly and taking the feedback seriously, because resolving quality issues early benefits everyone. Hopefully the revised batch meets the expected standard and production stays on track. It also reminds me how online discussions can drift into unrelated searches like "pay someone to take my TOEFL exam", but staying focused on product quality and transparent communication is what really matters here.
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